Frequently Asked Questions

What methods of payment do you accept?

We accept most major credit cards including Visa, Mastercard, American Express, Discover, and PayPal.

What is your Shipping Policy?

LockState Shipping Policy

Most items will usually ship and arrive within 3 to 5 business days depending on your location. Our warehouse for safes is located in Los Angeles, CA. We generally use FedEx for shipping all products. Each product we sell has the listed weight and dimensions used to determine a shipping estimate plus a small handling fee included with the shipping cost. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. If you would like expedited shipping, please contact us for a shipping quote. We also ONLY ship within the Continental United States.

Hollon Safes Shipping Policy

All orders weighing over 150lbs are shipped via R&L freight carriers. The freight carrier provides either dock or curbside delivery based on location. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the trucking company, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight and inside delivery is not a service that Hollon Safe offers.

Hollon Safe uses the services of FedEx on all safe orders weighing 150lbs or less. All safes are shipped via FedEx for cost effectiveness. Safe shipment can be upgraded to 2nd Day Air per customer’s request and at cost to the customer, if available.

Any address corrections, re-consignments, or storage issues due to freight being undeliverable will not be the responsibility of Hollon Safe and may result in additional fees. The customer will be contacted and advised of any additional fees prior to Hollon Safe providing the freight carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the customer to find a resolution in a timely manner. Hollon Safe reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Customer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any Hollon Safe warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.

We ONLY ship within the Continental United States.

What is your International Shipping Policy?

*We DO NOT ship Internationally.

What do I do if I have problems with my order?

If you have problems with your order, please contact us first thing. Then we can help you get your questions and concerns resolved quickly.

Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.

What if I'm looking for an item that you don't currently carry?

Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for, please contact us with the product name and description and we will do what we can to help.

How can I get in touch with you if I have a question?

Please see the Contact Us page for information on getting a hold of us.