Return Policy
If you are dissatisfied with your product for any reason, please Contact Us for information on returning a product prior to doing so. We would prefer that you come visit us again as a happy customer, knowing that if you are not satisfied with whatever you purchase from us, that you can return it and get your money back.

LockState Return Policy
The products may be returned so long as the Returned Merchandise Authorization (RMA) number is attained within 14 days of delivery. The product must then be received by LockState within 30 days of delivery in order to receive a refund.
LockState will issue a refund for the full order amount less any shipping fees.
All returns must be packaged properly for shipping and sent in the original product packaging with all parts included and received in resellable condition for refund to be processed. Items that have been installed, modified, or damaged by customer are not eligible for return credit.
All returns are subject to a 15% restocking fee.

Hollon Safe Return Policy
Safe can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Hollon Safe representative and returned with a required “RMA” number. Safes must be returned in the original packaging and must be received in an approved Hollon Safe warehouse undamaged and unused within 7 days of the issuance of the "RMA" number. All freight charges are non-refundable. All safe returns are subject to a 15% restocking fee. In addition, if the returned safe is received by Hollon Safe damaged, it may be subject to additional fees. These fees will be determined by an authorized Hollon Safe representative and will be prorated according to the extent of damage. Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of all returned safes.

Backorder Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy

LockState Damaged Goods Policy
Upon receipt of any product, customers must inspect the packaging for any signs of shipping damage. In the event of damage to the packaging, customers must immediately inspect the product for damage and have the delivery person sign on the delivery receipt that the item was damaged in shipping, or should refuse the shipment due to damage.
Customers who sign the delivery receipt without noting that the shipment was damaged may not be eligible for any credit from the shipping company.
Customers who note damage on the delivery receipt and still accept the product can file a claim with the shipping company for credit at the shipping company’s discretion.
If products are shipped via LockState’s shipping account, then LockState will assist in the claims process but cannot guarantee that credit will be issued.

Manufacturer Defect Policy
In the event that a LockState product delivered to a customer contains a manufacturer defect, LockState will repair or replace the product at no charge to the original end-user consumer, so long as LockState is informed of the defect within 14 days of products delivery.
To process the exchange/repair, follow the return procedure above.
In the event that a consumer wishes to simply return the defected product instead of exchanging or repairing, LockState will refund the full order amount less shipping charges.

Hollon Safe Damaged Goods Policy

Inspection for Damage Process
In a timely manner all LTL freight deliveries must be inspected for damage at the time of delivery. All packaging should be inspected for any noticeable signs of damage to include tears, indentions, and friction marks to the packaging. All freight shipped via Hollon Safe is shipped in an upright position. Any signs of damage to the packaging, freight not being delivered upright position are justified reasons for the customer to require further inspection of the actual freight itself. All damaged freight MUST be refused at time of delivery. If the damage is minimal and acceptable to the consignee, they will be required to make note of the damage on the delivery receipt at time of delivery prior to singing the delivery receipt. Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition. Failure to follow the procedures above will remove all liability of damage from Hollon Safe and require the consignee to file any claims against the carrier themselves.

For all parcel shipments, the customer must notify Hollon Safe of any damages within 24 hours of receipt. Customer will also be required to provide Hollon Safe with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer’s responsibility to repackage and hold the safe until a claim can be submitted and FedEx can retrieve the damage safe. The process can take approximately two weeks.

LockState Warranty

Hollon Safe Warranty

Limited Warranty
Hollon Safe warranties all parts and labor, including all Hollon digital components, on all safes purchased for period of 90 days from date of purchase against manufacture defects. We provide a 2 year warranty on all replacement parts. Extended warranty includes Hollon digital components. Other brand digital components, electronic keypads, will only be warranted for a period of 90 days from date of purchase. Only digital components that are factory installed or installed by a Hollon Safe technician prior to shipment will be covered under this 90 day warranty. Hollon Safe will not warranty any digital component installed on safes that are installed within a floor. This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or reinstallation of the safe. Hollon Safe must be notified within a period of seven days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims. Warranties on damage claims will only be accepted if the customer has properly executed the outlined Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II dial lock must performed by a qualified locksmith otherwise the warranty will become void.

This warranty is valid for the original customer of purchase and is non-transferable. At no time will the warranty cover more than the original purchase price of the safe. At no time will Hollon Safe become liable for the cost of installation and/or removal of an Hollon Safe or any contents or valuables that may be stored in any Hollon Safe. Hollon Safe's sole discretion under this warranty, is at Hollon Safe's own option and own expense. Hollon Safes will repair the defective safe or part, will deliver to the customer the same or comparable safe or part for replacement of the defective part, or if neither of the two previous options is reasonably available, Hollon Safe may, at its own discretion, refund to the customer the original purchase price paid for the defective safe. All safes or parts that are replaced or refunded will become the sole property of Hollon Safe. An authorized Hollon Safe representative must approve all claims against Hollon Safe. All repairs must be approved by a Hollon Safe Representative before any warranty repairs can be completed. If a warranty repair is completed prior to obtaining an approval from Hollon Safe, Hollon Safe reserves the right to refuse payment to the service provider or reimbursement to the customer for any unauthorized repairs.

IMPORTANT
CAUTION-WARNING
***All safes are heavy. Never lift a safe by yourself or without proper training, heavy lifting gear or safe moving equipment. Always use a licensed, bonded and trained locksmith company or moving company to move and install your safe. Always bolt your safe to the floor. A safe is not a toy neither is its packaging! Keep children away from the safe and the packaging. Safes are considered airtight. NEVER lock a living being in a safe. Hollon safe assumes no liability for usage. When you buy a safe you are buying time, time against fire, time against theft. Given enough time and proper tools any safe can be broken into.

Safe door is heavy. Opening a safe on an uneven or unstable floor (plush carpet) may cause safe to tip forward. Be sure to secure safe prior to use. Failure to follow instructions or to heed this warning may result in serious injury or even death.

Warranty Claims
An authorized Hollon Safe representative must approve all claims against Hollon Safe.